Terms of Service

These terms are an agreement between you and [LEGAL ENTITY NAME], [REGISTERED ADDRESS] (“Restaurant Pro”, “we”, “us”), which operates www.restaurantpro.ai. By using the site, creating an account, placing an order or claiming a listing, you agree to them. Our Privacy Policy explains how we handle personal information.

Restaurant Pro is a directory of restaurants and a platform for ordering from, booking and messaging them. We do not prepare, sell or deliver food. The restaurant you order from prepares and sells it and is responsible for the food, its ingredients and allergens, its quality and safety, its prices, the sales tax on it, and honouring its own offers.

Menu prices are the restaurant’s own. We do not add a service fee or mark them up. Diners pay us nothing; restaurants pay us the commission described below.

Many pages are built from public sources before the restaurant has joined. We work to keep them accurate, but menus, prices, hours and photos may be out of date. Check with the restaurant when it matters. Paid placements are labelled as sponsored.

• You sign in with your email address; we send you a one-time code or link. Restaurant accounts may also set a password.
• To order, you need an account and a mobile number we have verified by text.
• Keep your details accurate and your email account secure. You are responsible for what happens under your account.
• You must be at least [MINIMUM AGE] to create an account.
• One person per account. Don’t sign up or order as someone else.

When you place an order you are making an offer to buy from the restaurant. The restaurant can accept or decline it, and may pause ordering when its kitchen is busy. Ready times are the restaurant’s estimates.

Paying at pickup

Unless you choose to pay by card, you pay the restaurant directly when you collect, and sales tax is added at the counter. No money passes through Restaurant Pro.

Paying by card

Where a restaurant has set up card payments, you can pay for a pickup order online. The payment is made to the restaurant through its own Stripe account: the restaurant is the seller, its name appears on your statement, and Stripe calculates the sales tax. You enter your card in Stripe’s payment form; card details are never sent to our servers. The order is not sent to the kitchen until the payment succeeds; if you leave checkout before paying, the unpaid order is cancelled and nothing is charged.

Delivery

Where a restaurant offers delivery, it is made by the restaurant’s own drivers or by a courier booked for your order (DoorDash Drive or Uber Direct). The delivery fee you see at checkout is passed on at cost, with no markup, and the restaurant may choose to pay part or all of it. Courier deliveries are paid online by card.

Offers and credit

Offers are set by restaurants, and one offer applies per order. Referral credit can be used on eligible orders and is returned if the order is cancelled or declined. [CREDIT TERMS — expiry, no cash value, transferability]

Alcohol is not sold through online ordering.

• Declined or cancelled by the restaurant. If you paid by card and the restaurant declines or cancels the order, the payment is refunded in full to your card automatically. Any referral credit used is returned.
• Problems with an order. Use “Report a problem with this order” on its tracking page, or contact the restaurant. Because the restaurant is the seller, it decides refunds for missing, wrong or unsatisfactory food; card refunds go back to your card through Stripe.
• Pay at pickup. Settle any problem with the restaurant directly.
• Card disputes are handled by the restaurant’s payment provider. Please contact the restaurant or us before disputing a charge.

Once a restaurant has accepted your order and started preparing it, whether you can cancel is up to the restaurant. [DINER CANCELLATION WINDOW, IF ANY — to confirm]

Some restaurants take bookings for specific tables and times; you can book on the restaurant’s page or through the assistant. Others take reservation requests, which the restaurant confirms by text or call — a request is not a booking until the restaurant confirms it.

The restaurant’s own policies on lateness, cancellation and party size apply. We do not currently take deposits for bookings. To change or cancel, contact the restaurant, and please do so as early as you can.

You can post a catering request and receive quotes from restaurants. The job is agreed between you and the restaurant you choose, which prepares and supplies the food. Deposits and balances paid through the platform are paid by card through Stripe to that restaurant.

The concierge on restaurant pages and across the site, the support chat and the phone assistant some restaurants use are AI. They answer from the restaurant’s menu, hours and notes, and from public information, and they can be wrong.

• Allergies and dietary needs: the assistant’s answers, allergen labels and “Safe dishes only” filter are a guide, not a guarantee. Many allergen details are read from menus by software. Always confirm with the restaurant before you eat. The assistant does not give medical advice.
• Bookings and orders it makes are real. Check the details it shows you before you confirm.
• The assistant can hand your conversation to the restaurant, and a person may reply.
• Don’t share card numbers, passwords or other sensitive information in chat. Conversations are stored and processed as described in our Privacy Policy.
• Don’t try to make the assistant reveal its instructions, other people’s information or anything it is not meant to.

• Claiming. Claim a listing only if you own the restaurant or are authorised to act for it. We may verify your claim, for example with a code sent to the restaurant’s public phone number, and may reject or reverse a claim.
• Your listing. Keep your menu, prices, hours, allergen information and offers accurate. You are the seller of every order you accept and are responsible for preparing it, for food safety, for licences, and for sales tax.
• Card payments run through a Stripe account you open with Stripe and are subject to Stripe’s terms. You are the merchant of record for card orders: Stripe’s processing fee, refunds and disputes are on your account. If you decline or cancel a card order, it is refunded to the diner automatically.
• Your team. You are responsible for the people you invite to your dashboard.
• Paid extras. Advertising and Basil phone-assistant talk time are optional, prepaid, and separate from the commission. Basil calls are recorded and transcribed, and callers are told at the start of each call. [RESTAURANT RESPONSIBILITIES FOR CALL RECORDING — lawyer to confirm]
• Diner information you receive through orders, bookings and messages may be used only to serve that diner.

Your first twelve months cost nothing at all. No commission, no monthly fee, no listing fee. The twelve months start when your claim is approved.

After that it is a flat 3% on orders we send you — the same 3% on every plan, on every order. It is charged on the food subtotal only — not tax, not tips — and is our whole fee. It will never be more than 3%. It applies to orders and catering jobs placed through Restaurant Pro.

If a diner pays by card, your payment provider takes its usual processing fee on top; that goes to them, not to us. On a card order, our commission is deducted by Stripe at the time of payment, and a refund gives back the matching share of it. [HOW COMMISSION ON PAY-AT-PICKUP ORDERS IS INVOICED AND COLLECTED — to confirm]

You can stop using Restaurant Pro at any time and owe nothing further beyond commission already earned.

You agree not to:

• use bots, scrapers, crawlers or any other automated means to access, copy, collect or extract listings, menus, prices, photos, reviews, contact details or any other data from Restaurant Pro, other than search engines indexing public pages for search in line with our robots.txt;
• sell, license, republish or otherwise redistribute data taken from Restaurant Pro, or use it to build or improve a competing directory, database or dataset, including for training AI models;
• get around rate limits, bot checks, access controls or other protections;
• place fake, fraudulent or prank orders or bookings, or order under someone else’s name or number;
• claim a restaurant you are not authorised to represent, or post false or misleading listing information;
• inflate views, clicks, demand signals or advert results;
• harass restaurant staff, diners or couriers, or send spam through the platform;
• try to break, overload, probe or reverse-engineer the service, or manipulate the AI assistant into misbehaving;
• use Restaurant Pro for anything unlawful.

We may block automated traffic and suspend accounts that break these rules, and we may take legal action for unauthorised data collection.

Restaurants keep ownership of their menus, photos and other content, and give us permission to host, display, adapt (for example, to format a menu) and promote it on Restaurant Pro and in our marketing for as long as it is on the platform. Content from public sources and third parties, such as Google, is shown under their terms.

The site itself — its design, software, text we write, and the compilation of listings — belongs to us. Lists, ratings and other things you add can be shown back to you and, where you choose to share them, to others.

To correct a listing, or to ask for one to be paused or removed, claim it or use our contact page.

We send sign-in and verification codes and texts about your orders. Calls and texts about your orders from an AI assistant, and promotional texts and emails, are sent only if you ask for them, and agreeing is never required to order. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts; every promotional email has an unsubscribe link. See our Privacy Policy.

Restaurant Pro is provided “as is”. We do not guarantee that listings, menus, prices, hours, allergen information or AI answers are complete or accurate, or that the service will be uninterrupted. Restaurants and couriers are independent businesses, not our employees or agents, and we are not responsible for the food they prepare or deliver.

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to [LIABILITY CAP]. Nothing in these terms limits liability that cannot be limited by law. [LAWYER TO DRAFT: warranty disclaimer, limitation of liability, indemnity, dispute resolution]

You can stop using Restaurant Pro at any time. We may suspend or close an account, pause a listing or block access if these terms are broken, to prevent fraud or harm, or if the law requires it.

We may update these terms. We will change the date at the top, and for significant changes we will tell account holders before they take effect. Continuing to use Restaurant Pro after that means you accept the new terms.

These terms are governed by the laws of [GOVERNING LAW — STATE], and disputes will be resolved in [VENUE / DISPUTE RESOLUTION].

Questions: our contact page, or [LEGAL ENTITY NAME], [POSTAL ADDRESS].